| 응급의료서비스 안내 동영상 개발 및 효과 |
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| 이은주1, 최미영2, 김경미2, 김은진3 |
1한국보훈복지의료공단 대구보훈병원
2한국보훈복지의료공단 대구보훈병원
3한국보훈복지의료공단 대구보훈병원 |
| Development and Effectiveness of Emergency Medical Service Guidance Video |
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| Eun Joo Lee1, Mi Young Choi2, Kyung Mi Kim2, Eun Jin Kim3 |
1Head Nurse, Department of Emergency Room, Veterans Health Service Center, Daegu, Republic of Korea
2RN, Veterans Health Service Medical Center, Daegu, Republic of Korea
3Nursing manager, Nursing department, Veterans Health Service Medical Center, Daegu, Republic of Korea |
Correspondence
Eun Jin Kim ,Tel: +82-53-630-7854, Email: gemmak@daum.net
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Received: February 21, 2024 Revised: July 6, 2024 Accepted: March 14, 2025 |
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| Abstract |
Purpose
The purpose of this study is to test its effectiveness by producing and providing videos on emergency medical services to subjects who use the emergency room.
Methods
This study is a non-equivalent control group no-synchronic design's quasi-experimental study to verify the effect of information provision through the development and provision of emergency medical service guidance videos on the subject's emergency medical service satisfaction, communication satisfaction with nurses, and the subject's anxiety. This study was conducted on patients using the emergency room of B General Hospital, and statistically processed the questionnaires of 50 experimental groups and 50 control groups.
Results
There were a significant changes in the mean values for satisfaction with emergency medical services (1.15 vs -0.06, p<.001), informational communication style (0.97 vs 0.01, p<.001), friendly communication (0.98 vs 0.01, p<.001), and anxiety (-0.59 vs -0.15, p<.001) between the experimental and control groups, respectively. The experimental group that was provided an emergency medical service guidance video showed higher satisfaction with the use of emergency medical services informational communication style, friendly communication type, and lower anxiety than the control group. Providing emergency medical service guidance videos has a positive effect on increasing emergency medical service satisfaction and nurses' communication satisfaction; it also contributes to reducing anxiety. Repeated studies at various institutions are needed in the future.
Conclusion
The emergency medical service guidance video provided higher satisfaction with emergency medical services, informational communication, and friendly communication, as well as lower anxiety, compared to traditional brochure service guidance. |
| Key words
Emergency medical services, Patient satisfaction, Communication, Anxiety |
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