Improvement of customer satisfaction with

Yoo, Hye Hyun; Kim, Hyun Mi; Bae, Mi Hyoung; Kim, Min Jung; Woo, Jung In; Lee, Eun Young

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Journal of Korean Society Quality Assurance Health Care 2009;15(1): 79.
Published online June 30, 2009.

설명간호사실 운영 활성화를 통한 외래 환자 만족도 증진

유혜현¹, 김현미¹, 배미형¹, 김민정², 우정인¹, 이은영¹

¹서울대학교병원 외래 간호단위 내과계 외래 간호팀
²서울대학교병원

Improvement of customer satisfaction with "Explanation Nurse Unit"

Hye Hyun Yoo¹, Hyun Mi Kim¹, Mi Hyoung Bae¹, Min Jung Kim², Jung In Woo¹, Eun Young Lee¹

¹Department of Internal Medicine Outpatient of Nursing, Seoul National University Hospital
²Department of Neurology Outpatient of Nursing, Seoul National University Hospital

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