The Opinion and Attitude of Hospital Managers toward Hospital Evaluation Program

Lee, Sun Hee; Kim, Hyun Mi; Ha, Gwi Yeom; Jo, Heui Sug; Chae, Yoo Mi

Journal of Korean Society Quality Assurance Health Care 2008;14(1): 77.
Published online May 30, 2008.

1주기 의료기관 평가에 대한 평가대상 기관 실무자들의 인식과 태도 조사

이선희¹, 김현미¹, 하귀염¹, 조희숙², 채유미³

¹이화여대 의학전문대학원 예방의학교실
²강원의대 예방의학교실
³단국의대 산업의학교실

The Opinion and Attitude of Hospital Managers toward Hospital Evaluation Program

Sun Hee Lee¹, Hyun Mi Kim¹, Gwi Yeom Ha¹, Heui Sug Jo², Yoo Mi Chae³

¹Department of Preventive Medicine, Medical College of Ehwa Women University
²Department of Preventive Medicine, Medical College of Kangwon University
³Department of Industrial Medicine, Medical College of Dankook University

Abstract

Objectives
The purpose of this study was to survey the opinion and attitude of hospital managers toward the hospital evaluation program. Method : Managers of 157 hospitals which had participated in the hospital evaluation program were requested to respond to structured self-administered questionnaire. The questionnaire was composed with five categories: the preparation for the hospital evaluation program, the expertise levels of surveyors, the process and contents of the hospital evaluation program, the applying strategies for the result of the hospital evaluation to manager's work at their hospitals, and the main points to improve the hospital evaluation program.
Result
135 out of the 157 subjects completed the questionnaire, and the overall response rate was 86%. The hospital managers answered that they didn't have enough information such as the scoring rule of the standards, the process of the evaluation, and how to ask and get an answer to prepare the hospital evaluation. Furthermore, they estimated that the surveyors weren't specialized enough and didn't give a chance of checking over the result of the evaluation. In addition, they experienced that the result and feedback of the evaluation weren't enough information to be used as a guideline to improve in hospital management. Managers of the hospitals responded that the standards and method of survey in the hospital evaluation system should be reformed.
Conclusion
Most of the responded managers seemed to have negative opinion on the hospital evaluation system, even though they were pushed up for interest in quality. Further studies and extensive evaluation of the hospital evaluation program are needed to bring up various information such as receptiveness and effectiveness.

Key words Hospital evaluation program;