A Study of Emergency Department Personnel's Job Satisfaction

Lee, Jeong Heon; Shin, Im Hee

Journal of Korean Society Quality Assurance Health Care 2002;9(2): 148.
Published online December 30, 2002.

응급실 근무 인력의 직무만족도에 대한 연구

이정헌¹, 신임희²

¹대구가톨릭대학교 의과대학 응급의학교실
²대구가톨릭대학교 의과대학 의학통계학교실

A Study of Emergency Department Personnel's Job Satisfaction

Jeong Heon Lee¹, Im Hee Shin²

¹Department of Emergency Medicine, School of Medicine, Daegu Catholic University
²Department of Biostatistics, School of Medicine, Daegu Catholic University

Abstract

Background
The personnel of emergency department have been under tremendous pressure to manage unexpected emergency situations and excited patients. And interpersonal conflict has existed always, because emergency department was consisted of various personnel of their own specialty. The patient's satisfaction has to come from the personnel's satisfaction. The purpose of this study was to evaluate emergency department personnel's job satisfaction and its related factors and to improve quality of emergency medical service
Methods
A self-administered questionnaire survey to the emergency department personnel was conducted between September 1 and October 31, 2001. The response rate was 90.2%. Using SAS program (Version 6.12), the collected data was analyzed by frequency, ANOVA, multiple comparison, Pearson correlation procedure, and stepwise multiple regression analysis.
Result
The analysis of related factors of job satisfaction showed high score of interpersonal interaction (3.246), professional prestige (3.095), autonomy (2.916), task requirements (2.701), organizational requirements (2.444), and pay (1.953) in order of item mean. Professional prestige (0.498), task requirements (0.464), and organizational requirements (0.408) were highly positive correlated with overall level of job satisfaction. The factors influencing the job satisfaction were professional prestige and task requirements which explaining efficacy were 37.6% and 32.2% respectively. The total explaining efficacy was 33.6%.
Conclusion
It was found out that emergency department personnel's job satisfaction can be raised by promoting professional prestige and task requirements. The personnel of emergency department have to be satisfied through their job, and the administration of the hospital has to pay more attention to their employees' job satisfaction and it related factors.

Key words Job satisfaction;Emergency department personnel;