A Study on Anticipating Factors and Satisfaction of Local Clinics to 2nd Referral Hospitals based on Collaboration Hospital System

Kim, Dong-Il; Kim, Hae-Joon; Yoon, Seok-Jun; Mun, Yeong-Bae

Journal of Korean Society Quality Assurance Health Care 2002;9(2): 198.
Published online December 30, 2002.

개원의의 진료의뢰시 기대요인 및 만족도에 관한 연구 - 협력병원체제 여부를 중심으로-

김동일¹, 김해준², 윤석준², 문영배³

¹고려대학교 구로병원
²고려대학교 의과대학 예방의학교실
³고려대학교 보건대학원

A Study on Anticipating Factors and Satisfaction of Local Clinics to 2nd Referral Hospitals based on Collaboration Hospital System

Dong-Il Kim¹, Hae-Joon Kim², Seok-Jun Yoon², Yeong-Bae Mun³

¹Korea University Guro Hospital
²Department of Preventive Medicine, College of Medicine, Korea University
³Graduate School of Public Health, Korea University

Abstract

Background
This research, as a part of improving management process of college hospital in this rapidly changing circumstances, is searching for the actual state of private clinics referring patients to referral center including college hospitals.
Methods
This research examined the sense of satisfaction and requesting degree in using referral center and by analyzing the correlation and differences among factors such as primary factors regarded as selecting ones in referring patients to a referral center in college hospital and expecting factors expected to be supported to patients and cooperative hospitals.
Results
The main researched results are as follows. First, as for the primary factors, the differences between cooperative and uncooperative hospitals revealed the fact that choosing target hospital in accordance with cooperative relation and convenient process in referring patients are important. Second, satisfaction rates, analyzed from the paired t-test revealed kindness and convenience as the top priorities, while sending patients back again and benefit of supporting such as the use of facilities were revealed as the least satisfactory aspects, despite the fact that they should be fulfilled through actual service.
Conclusion
The recognition of the practitioner is examined and analyzed in this research by examining primary factors in selecting college hospitals, expecting factors expected to be supported to patients and satisfaction degree, which are expected to be used as basic materials for the development of referral center of college hospitals.

Key words Satisfaction;Referral center;