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A Comparative Study on the Methods for Weighting the Dimensions of Customer Satisfaction with Importance Perceived by Customers
Myunggeun Kang, Woohyun Cho, Sunhee Lee, Kuison Choi, Kitae Mooon
Qual Improv Health Care. 2000;7(2):230.   Published online December 30, 2000
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The Difference in Patient Satisfaction Scores According to a Questionnaire Delivered by Hospital Staff and by Independent Surveyors
Woohyun Cho, Sunhee Lee, Kuison Choi, Eunju Lim, Myungguen Kang
Qual Improv Health Care. 1999;6(1_2):108.   Published online May 30, 1999
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